Refund policy

Last updated: 23 July 2026

Everything DenimByte makes — samples and bulk orders — is custom-manufactured to your specification. Because your garments are made for you and cannot be resold, they are not eligible for change-of-mind returns. In the UK, made-to-order and personalised goods are exempt from the standard 14-day cancellation right under the Consumer Contracts Regulations 2013.

What we promise instead: every order is quality-inspected before dispatch, you receive a photo update before your order ships, and if something is genuinely wrong, we put it right.

Samples

  • Samples are production-accurate garments made to your spec, typically ready in 7–14 working days.
  • The full sample cost is credited against your bulk order when you proceed — that credit is our refund mechanism for successful samples.
  • If your sample arrives defective, damaged or different from the specification you ordered, contact us within 7 days of delivery with your order number and photos. We will remake it, replace it, or refund it — whichever is right for the situation.
  • A sample that matches your submitted specification but isn't what you hoped for is not a defect — that is exactly what sampling is for. Request a revision sample with your changes instead.

Bulk orders

  • Your approved sample is the agreed quality standard for the bulk run. Bulk garments are checked against it during production and at final inspection.
  • If delivered goods are defective or materially different from the approved sample, contact us within 7 days of delivery with your order number, photos and the quantity affected.
  • Depending on the issue we will repair, remake or replace the affected pieces, or issue a partial or full refund. We handle this directly with you — you will not be left to manage it alone.

Cancellations

  • Samples: cancel before production starts for a full refund. Once production has started, sample orders cannot be cancelled.
  • Bulk orders: cancel before production starts and we refund your deposit minus any development work already completed (such as sampling or pattern work). Once fabric is cut, materials are committed and the order cannot be cancelled.

What is not refundable

  • Change-of-mind on made-to-spec garments (samples or bulk).
  • Shipping costs, unless the issue was our error.
  • Customs duties and import taxes charged by your country.

How refunds are paid

All payments happen through Shopify's secure checkout, and all refunds go back to your original payment method, normally within 5–10 business days of being agreed.

How to raise an issue

Email sales@denimbyte.com or WhatsApp +44 7343 036436 within 7 days of delivery, with your order number, photos (or video) of the issue, and the number of pieces affected. We aim to respond within 4 hours, Monday–Saturday.